Masterclass Certificate in Service Desk: Building High-Performing Teams
-- ViewingNowThe Masterclass Certificate in Service Desk: Building High-Performing Teams is a comprehensive course designed to equip learners with essential skills for career advancement in the IT service industry. This course emphasizes the importance of creating and managing high-performing service desk teams, which are critical to the success of any IT organization.
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GBP £ 140
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โข Service Desk Fundamentals
โข Building and Managing Service Desk Teams
โข Service Desk Metrics and Key Performance Indicators (KPIs)
โข Incident Management and Problem Resolution
โข Change Management for Service Desks
โข Customer Service and Communication Skills
โข Service Desk Tools and Technology
โข Continual Service Improvement (CSI) for Service Desks
โข Legal and Compliance Considerations for Service Desks
โข Leadership and Strategy for High-Performing Service Desk Teams
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