Certificate in IT Support for Growing Businesses
-- ViewingNowThe Certificate in IT Support for Growing Businesses is a comprehensive course designed to meet the escalating industry demand for skilled IT professionals. This program empowers learners with essential skills to thrive in the ever-evolving digital landscape, focusing on the unique challenges faced by small and medium-sized enterprises (SMEs).
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GBP £ 140
GBP £ 202
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โข Fundamentals of IT Infrastructure – This unit covers the basics of IT infrastructure, including hardware, software, and network components. It also explores the role of IT in supporting business growth and efficiency. โข Introduction to Help Desk & Support Services – This unit introduces help desk and support services, including incident management, problem management, and change management. It also covers service level agreements and customer service skills. โข Networking for IT Support – This unit explores the basics of networking, including LANs, WANs, and the Internet. It also covers network protocols, security, and troubleshooting. โข IT Security Fundamentals – This unit covers the basics of IT security, including authentication, authorization, and encryption. It also explores common security threats and how to mitigate them. โข Windows Server Administration – This unit introduces Windows Server administration, including Active Directory, Group Policy, and file sharing. It also covers server maintenance and troubleshooting. โข Cloud Computing for IT Support – This unit explores the basics of cloud computing, including public, private, and hybrid clouds. It also covers cloud security, migration, and management. โข IT Support Troubleshooting & Problem-Solving – This unit covers troubleshooting and problem-solving techniques for IT support professionals. It also explores common IT issues and how to resolve them. โข IT Project Management – This unit introduces IT project management, including project planning, execution, and monitoring. It also covers project management tools and techniques. โข IT Service Management – This unit explores IT service management frameworks, including ITIL and COBIT. It also covers service delivery, service level management, and continual service improvement.
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