Executive Development Programme Conflict Resolution for Impact
-- ViewingNowThe Executive Development Programme in Conflict Resolution for Impact is a certificate course designed to empower business professionals with essential skills for effective conflict resolution. In today's fast-paced and diverse work environment, conflicts can arise from various sources, and resolving them efficiently is crucial for maintaining a positive and productive workplace.
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โข Understanding Conflict Resolution in the Executive Context
โข Identifying Sources of Conflict: Communication, Personalities, and Interests
โข Conflict Resolution Techniques: Collaboration, Compromise, and Assertion
โข Negotiation Strategies: Preparation, BATNA, and ZOPA
โข Conflict Resolution and Emotional Intelligence: Empathy, Self-Awareness, and Self-Regulation
โข Mediation Skills: Active Listening, Paraphrasing, and Reflective Summaries
โข Conflict Resolution in Teams: Building Trust, Managing Differences, and Fostering Collaboration
โข Workplace Conflict Resolution Policies and Procedures
โข Conflict Resolution and Organizational Culture: Values, Norms, and Practices
โข Building a Conflict-Resilient Organization: Leadership, Training, and Support
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