Advanced Certificate in ITIL Foundations for Service Desk

Name: Advanced Certificate in ITIL Foundations for Service Desk
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The Advanced Certificate in ITIL® Foundations for Service Desk is a comprehensive course that provides learners with the essential skills needed to excel in IT service management. This certification course focuses on the importance of ITIL principles and how they can be applied to enhance service desk operations.

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AboutThisCourse

In today's digital age, there is a high demand for IT professionals who have a deep understanding of ITIL best practices. By earning this certification, learners will be able to demonstrate their expertise in IT service management and their ability to deliver high-quality services to customers. The course covers a wide range of topics, including incident management, problem management, service level management, and knowledge management. Learners will also gain hands-on experience in using ITIL tools and techniques to manage and improve service desk operations. By completing this course, learners will be well-prepared to take the ITIL Foundations exam and earn their certification. This certification will open up new career opportunities and provide learners with the skills and knowledge needed to advance in their careers in IT service management.

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CourseDetails

• ITIL Foundation
• Service Desk Fundamentals
• Incident Management in ITIL
• Problem Management in ITIL
• Change Management in ITIL
• Service Request Fulfillment in ITIL
• ITIL Service Desk Best Practices
• ITIL Service Desk Tools and Technologies
• ITIL Service Desk Metrics and Reporting
• ITIL Service Desk Organizational Design

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN ITIL FOUNDATIONS FOR SERVICE DESK

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London School of International Business (LSIB)

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05 May 2025

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