Executive Development Programme in Service Desk: Building a World-Class Team

Name: Executive Development Programme in Service Desk: Building a World-Class Team
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The Executive Development Programme in Service Desk: Building a World-Class Team is a certificate course designed to empower service desk professionals with the essential skills required to excel in their careers. This programme emphasizes the importance of a world-class service desk team in delivering exceptional customer service, which is a critical differentiator in today's competitive business landscape.

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AboutThisCourse

With the growing demand for skilled service desk professionals, this course offers a timely and relevant learning opportunity. It equips learners with the necessary skills to lead and manage service desk teams, handle complex customer queries, and implement best practices to improve service desk performance. By completing this programme, learners will gain a comprehensive understanding of service desk management, enhancing their career advancement opportunities and contributing to their organization's success.

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CourseDetails

• Service Desk Fundamentals
• Building a Service Culture
• Recruitment and Selection for Service Desk Teams
• Service Desk Training and Development
• Performance Management in Service Desk
• Communication and Interpersonal Skills for Service Desk Managers
• Service Desk Metrics and Key Performance Indicators
• Continual Service Improvement in Service Desk
• Managing Customer Relationships in Service Desk
• Leadership and Team Management in Service Desk

CareerPath

The **Executive Development Programme in Service Desk** focuses on building a world-class team for your IT support department. This programme covers the following essential roles in the UK job market: 1. **Service Desk Analyst**: In this role, professionals handle daily service requests and incidents, resolving issues efficiently and maintaining high customer satisfaction levels. With the increasing demand for IT support, the average salary in the UK is around £24,000 to £29,000 per year. 2. **Team Leader**: A Service Desk Team Leader supervises daily operations, manages the team, and ensures that service level agreements (SLAs) are met. The average salary in the UK ranges from £28,000 to £35,000 per year. 3. **Service Desk Manager**: A Service Desk Manager is responsible for the overall management of IT support teams, implementing best practices, and overseeing budgets. The average salary in the UK is between £36,000 and £50,000 per year. 4. **IT Support Specialist**: An IT Support Specialist provides technical assistance to users and installs, maintains, and repairs computer systems. The average salary in the UK ranges from £21,000 to £32,000 per year. These roles are essential for a successful Service Desk team and are in high demand in the UK job market. By investing in the Executive Development Programme in Service Desk, your organisation can build a world-class team and stay ahead in the competitive IT industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DESK: BUILDING A WORLD-CLASS TEAM

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London School of International Business (LSIB)

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05 May 2025

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