Executive Development Programme in Building High-Performance CX Teams

Name: Executive Development Programme in Building High-Performance CX Teams
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The Executive Development Programme in Building High-Performance CX Teams is a certificate course designed to empower professionals with the skills needed to lead and manage high-performing customer experience (CX) teams. In today's customer-centric world, the demand for CX leaders has never been higher.

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AboutThisCourse

This course provides learners with the knowledge and tools to deliver exceptional customer experiences, drive business growth, and advance their careers. The programme covers crucial topics such as CX strategy, team leadership, communication, and data-driven decision making. Learners will gain a deep understanding of customer needs and behavior, and how to use this information to create customer-centric strategies that drive results. By the end of the course, learners will have developed the essential skills needed to lead high-performance CX teams, including communication, collaboration, and problem-solving. They will be able to create a customer-centric culture, drive innovation, and measure the impact of CX initiatives on business performance. In short, this course is a must-attend for anyone looking to advance their career in CX leadership and make a positive impact on their organization's bottom line.

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CourseDetails

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Unit 1: Building High-Performance CX Teams
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Unit 2: Understanding Customer Experience (CX)
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Unit 3: Identifying Key Performance Indicators (KPIs) for CX Teams
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Unit 4: Strategies for Recruiting and Hiring CX Professionals
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Unit 5: Onboarding and Training CX Team Members
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Unit 6: Developing a CX Culture and Mindset
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Unit 7: Employee Engagement and Retention in CX Teams
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Unit 8: Leveraging Technology for High-Performance CX Teams
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Unit 9: Continuous Improvement and Innovation in CX
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Unit 10: Metrics and Analytics for High-Performance CX Teams

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING HIGH-PERFORMANCE CX TEAMS

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London School of International Business (LSIB)

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05 May 2025

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