Executive Development Programme in Social Listening and Customer Relationship Management
-- ViewingNowThe Executive Development Programme in Social Listening and Customer Relationship Management is a certificate course designed to empower professionals with the skills to harness social data for improved customer relationship management. In today's digital age, social listening has become a critical aspect of understanding customer needs, preferences, and behaviors.
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โข Social Listening Fundamentals
โข Importance of Customer Relationship Management (CRM)
โข Social Media Monitoring Tools
โข Analyzing Social Data for Customer Insights
โข Building Customer Relationships through Social Media
โข Social Listening for Brand Reputation Management
โข Creating Data-Driven CRM Strategies with Social Listening
โข Social Selling and Customer Engagement
โข Measuring Success in Social Listening and CRM
โข Future Trends in Social Listening and CRM
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