Executive Development Programme in Social Listening and Customer Relationship Management

Name: Executive Development Programme in Social Listening and Customer Relationship Management
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The Executive Development Programme in Social Listening and Customer Relationship Management is a certificate course designed to empower professionals with the skills to harness social data for improved customer relationship management. In today's digital age, social listening has become a critical aspect of understanding customer needs, preferences, and behaviors.

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AboutThisCourse

This course is essential for professionals seeking to advance their careers in marketing, customer experience, public relations, and related fields. By enrolling in this programme, learners will gain a comprehensive understanding of social listening tools, techniques, and strategies, enabling them to monitor and analyze customer conversations across social media platforms. The course also covers essential aspects of customer relationship management, including customer engagement, retention, and loyalty. Upon completion, learners will be equipped with the skills to leverage social listening for data-driven decision-making, delivering exceptional customer experiences, and driving business growth. With the increasing demand for professionals who can effectively manage social media and customer relationships, this course is an excellent investment for individuals seeking to enhance their skillset and stay competitive in the ever-evolving business landscape.

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CourseDetails

• Social Listening Fundamentals
• Importance of Customer Relationship Management (CRM)
• Social Media Monitoring Tools
• Analyzing Social Data for Customer Insights
• Building Customer Relationships through Social Media
• Social Listening for Brand Reputation Management
• Creating Data-Driven CRM Strategies with Social Listening
• Social Selling and Customer Engagement
• Measuring Success in Social Listening and CRM
• Future Trends in Social Listening and CRM

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SOCIAL LISTENING AND CUSTOMER RELATIONSHIP MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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